On my way home from work, I find my replacement phone (a Motorola Razr MAXX) gives me this message when I dial a number
Your plan does not include long distance or international calls. Please dial *611 to ...
Really? After all of the issues I have, Verizon goes and ... does what exactly?
I call Verizon, and the "computer" tells me I am on my Samsung phone (no, no I'm not...). I sense a disturbance in the force...
The tech picks up her line and asks for information. After the "pleasantries," I tell her the issue. She says, "All of our plans have long-distance and international calls..." Yes, I know...
You see, the data Verizon has in their computer system does not correspond to my IMEI or the model I am using. Actually, little technical details in their system match my phone or the details of my phone...
She says no changes have been made since I last called Verizon. I assure her that while her system shows "no change," a change has occurred. I walk her through the logic, and she agrees. IT is called, and I have another trouble ticket... Oh, joy...
The Galaxy Nexus is back! I will be calling tech support on Saturday morning to verify they have no issue with me putting my SIM in the GN for testing...
I will have an update sometime early next week. If the "repair" has fixed the issue, I will post here, on XDA, and at code.google.com (Issue 24019). The paper (there was only one sheet) that came with the phone only states "component replaced" and does not describe which component was replaced. I will be calling Samsung on Monday to inquire which component was replaced if, and only if, the phone appears to be "issue-free."
Have a great weekend!
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