Monday, July 9, 2012

Samsung failed to fix the issue...

As you know, I sent my phone to Samsung for repair of the issue-http://code.google.com/p/android/issues/detail?id=24019 that is also covered http://forum.xda-developers.com/showthread.php?t=1545621...

They did replace a component, but they are unable to tell me what component they replaced.  Nice...

The issue still exists and occurs on this phone.  Samsung states they put the phone "through the ringer" (my words, their description) and found no issue with the device-none.

Let me tell you, there is an issue with the device.  I don't care if it is hardware (Samsung), software (Google),  network (Verizon), or a combination of some or all of those causes.  The user should not be made to wait and determine what is wrong with a "smartphone" that is not able to make phone calls that last until the conversation is over and the parties hang up...

I am so frustrated with Samsung (Please send it back so we can look at it again...). Verizon does offer me an upgrade to a new phone (heck, take your pick.  They will agree to any device.).  Google has said nothing, and I must admit that I am disappointed (not that they care, they don't). This was a "Google" Nexus device, and mine can't make a phone call (neither could any of the other 4 Verizon sent me).

Perhaps it will take a lawsuit, but Google, Samsung, and Verizon will all be pointing at each other.  Oh, joy...


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