Wednesday, July 4, 2012

Samsung responds

I did go and send my Galaxy Nexus to Samsung's repair facility in Plano Texas.  Here is the e-mail from Samsung:

"Original Problem: TECHNICAL INQUIRY - CALL QUALITY (RX/TX) - DROPPED CALLS

Problem found: DROP CALLS

Solution: REPLACED COMPONENT"

When I get the device back on Friday, I will be using it to find out whether their repair worked.  If the repair work, I will be calling Samsung to find out what "component" Samsung has replaced/repaired.

I am not sure why Samsung calls the issue a "dropped call" when the issue happens since the phone call is still active and doesn't end until one of us on the call hangs up.

Expect an update this weekend or early next week.  Happy 4th of July / Independence Day!

C

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