Galaxy Nexus Issue

I moved to western NC to open my firm.  Down east, AT&T had great coverage (Verizon's coverage was not as good).  Moving to Asheville, I wanted to have a single line to my firm and decided to use my mobile number as my office number (I also have a Google Number - nothing like voice-mail and dictated e-mail!).  I immediately noticed the phone wasn't working as ... a phone.  The "issue" happened about 80% of the time...

What is "the issue?"  Namely:

While on a phone conversation that has been fine for at least 2 minutes, the other party suddenly hears a series of beeps, garbled speech, then nothing.  The phone call is still active, and I can still hear everything the other party says.  The phone call continues until the other party or I hang up.

So, what did I do?  I called Verizon customer support and described the situation.  Verizon assured me they had never heard of such a thing but did offer to let me soft reset the phone to see if that would fix the issue.  Nope...  Verizon asked me to conduct a hard reset, but the hard reset did not prevent the same "issue."  Verizon asked me to reset and not install any software (apps) to see if the "issue" was fixed.   The "issue" still happened about 80% of the time.

The 4.0.4 update came out on June 5, 2012 for my phone.  I updated immediately, but found the "issue" remained.  I turned off LTE, but the "issue" remained when the device (can't call it a phone...) was set to CDMA only.  Verizon then asked that I do a reset, but the "issue" remains.

In trying to get a solution for the many of us with this issue, I started tweeting various Internet dignitaries, Tech writers, and company employees (Verizon) regarding our "issue."  The "issue" is documented well, but let me write it out for you...

While on a phone conversation, the other party tells me they hear a series of beeps, garbled speech, then nothing.  The phone call is still active, and I can still hear everything the other party says.  The phone call continues until the other party or I hang up.

Clear?

Read it again... Please.

Again, this happens while the Nexus is set on LTE + CDMA or just on CDMA.  It happens when the wifi is on or off. It happens on stock handset set-up or fully loaded handset with applications. Soft reset and hard reset do nothing to prevent the "issue" from reoccurring.

Here are a few threads where this is discussed:

1.  Code.Google - http://code.google.com/p/android/issues/detail?id=24019

2.  XDA Developers - http://forum.xda-developers.com/showthread.php?t=1545621

3.  Android Forums - http://androidforums.com/samsung-galaxy-nexus/472451-vzw-other-person-cant-hear-me.html

4.  Productforums.Google - http://productforums.google.com/forum/#!topic/mobile/bhhO8QkS3iQ

5.  Community.VerizonWireless - https://community.verizonwireless.com/thread/759860

6.  Android Central - http://forums.androidcentral.com/verizon-galaxy-nexus/145757-can-you-hear-me.html

7.  Galaxy Nexus Forum = http://www.galaxynexusforum.com/forum/galaxy-nexus-general-discussion/1112-mic-issue.html

8.  Droid Forums - http://www.droidforums.net/forum/galaxy-nexus-general-discussions/189519-voice-call-problems.html

The "theories" go from DTMF tones to SIM card issues.  The SIM I am using works just fine in a Razr MAXX, but the issue continues if I move it to the GN-not a SIM issue in my opinion.

Not sure about the DTMF tones, I'll have to go look them up

So we are here today...  Please feel free to ask me to try other items... I am going to send the device back to Samsung for "repair" within a few days, so, if you have suggestions, please send them my way... :)

I'll update as I have more information...

Thanks (I should have stated that earlier...).

C