I understand technology can be difficult, especially with the Ghosts in the Machine. What I want to suggest is for support staff & "techies" working on the issue to visit the links I've listed in the first post about the Galaxy Nexus and start reading... Note the issues (and frustration level).
If I was an employee, I would be pushing the firm to get involved and help, actively, solve the issue. I would be having techs call those affected so they could "hear" the issue. I'd make the techs and other employees use the device (returned devices that were affected, preferably) and send them to the area where it occurs (North Carolina, Minnesota, California, and Colorado as indicated on the XDA Developers poll). I'd then get the some of those affected users together in a conference with employees from all three firms in a 'tech fest.'
A 'tech fest' is, to me, a meeting where we take step-by-step moves to isolate issues that may be affecting the device-I'm not talking about an e3-sized event...
In this manner, the public, the paying customer who provides you with corporate monies, sees people moving to solve their problem(s). The corporations earn big PR "applause" and "kudos" for "doing the right thing." Everyone learns and, hopefully, problems are solved. If nothing else, the firms get self-starters who can help them solve future problems... Beta-testers for OS updates, etc...
In summary, get involved in the forums. Get active. Get moving. Sitting there or here doesn't get us moving forward and doesn't solve our issue...
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