It has been suggested by Bob Egan that perhaps communication with the LTE, perhaps some reverse channels (sounds like back channels in spy-speak), may be a cause of the issue...
Reverse channels described, briefly, here (http://teletopix.blogspot.com/2012/01/how-to-reverse-channel-works-in-cdma.html). More detailed information here (http://en.wikipedia.org/wiki/CDMA_spectral_efficiency).
Back to my issue...
When LTE / CDMA is enabled as the mobile networks, the audio is shut off both ways when, during the phone call, you select CDMA. I would call this a "dropped call." This is different than what happens when I am on a call and, suddenly, the other party can no longer hear me. So, I guess I have 2 issues... :)
I was able to cut off audio occasionally when disconnecting wifi (by pulling the power cord on the router)-this happened when the phone was on LTE.CDMA and CDMA only... I would call this a "dropped call" too. Both parties lost the ability to hear the other party and the call ended shortly thereafter.
Can someone confirm both of these "dropped call" issues?
Again, this "dropped call" issue differs from "my issue." In "my issue," I am on a call and the other party loses the ability to hear me-I can still hear them, and the phone call does not end unless one of us hangs up. "My issue" is not what I would call a "dropped call."
I do know that 4G does get intermittent service in my area, and I have called Verizon about this a few times. I go from 4G to 3G around my end of town... Perhaps 4G connectivity is an issue/cause. How about being exactly between towers and 4G moving from tower to tower? Might that be an issue?
Earlier today, I was on 3G only (CDMA), and I had the issue (but wifi was on).
Verizon is asking me to run the Galaxy Nexus in 'Safe Mode" to see if the "issue" happens. So, I am going to run it in safe mode to test the device...
If that doesn't work, I guess I will follow Bob Egan's advice and try wifi off, BlueTooth off, and LTE off-running strictlyl on CDMA with no other wireless connectivity (so to speak).
Not sure what it means if it also happens then...
Updates as I get more information...
Counsel,
ReplyDeleteSounds like you are on a mission to help solve this issue just as I am! I'm pursuing Verizon corporate for a solution. I'm working my way up through their tech services because I filed a complaint with SC Dept of Consumer Affairs. It's taking some time as I have to continually explain the issue and then wait a couple of days for someone to call me back. Which path are you taking? You mentioned sending off your phone to Samsung? I've tried to get some visibility/press on this issue within blogs or other tech sites but I can't seem to get any traction. I'm looking for any allies in this quest!
Ben:
ReplyDeleteI started on twitter by tweeting to over 20 Internet giants, writers, and business people. Bob Egan retweeted my tweet to his 3,7xx and change followers (thanks again Bob!).You can follow my tweets - www.twitter.com/Manoslijeros
Verizon support is all over my tweeting since I also tweeted a PR vice-president at Verizon. I suggest tweeting to one of the support tweets to let them know you have the same issue.
They have me on safe mode-trying to eliminate any error caused by apps (even though G+ still works; twitter does not work in safe mode).
Put your phone in safe mode by shutting down. Then hold power button until you see "Google" on the screen-then let go of power and hold down the down volume button until you see the unlock screen with "safe mode" written along the lower left of your screen. If it happens to you while in safe mode tweet to me or leave a message here.